Refund Policy

Straightforward and equitable refund terms for your confidence

Overview

At BridgePointCrest, we realize that plans can change, and we are committed to offering transparent and fair refund guidelines. This document specifies the conditions that refunds may be granted for yacht chartering services.

Kindly review this policy thoroughly before confirming a booking. By scheduling a charter with BridgePointCrest, you consent to these terms of refund.

Standard Cancellation and Refund Schedule

Over 72 Hours Before Charter

100% Refund

Eligible for: Complete refund excluding administrative fees

Processing Duration: 5-7 business days

Processing Cost: €50 for credit card transactions

Requirements: Request must be made in written form via email or over the phone

24-72 Hours Before Charter

50% Refund

Eligible for: Half the total charter cost

Processing Duration: 7-10 business days

Processing Expense: €25 subtracted from the refund

Requirements: Valid motivation needed; operational costs incurred

Under 24 Hours Before Charter

No Refund

Eligible for: No refunds provided

Exception: Consideration for emergencies may be offered

Alternatives: Credit towards future charters can be granted at the discretion of the management

Requirements: Supporting evidence required for emergency situations

Weather-Related Cancellations

Our Commitment to Weather Safety

Your safety is our highest priority. If the captain, who is certified, assesses that weather conditions are unsuitable for safe charter operations, we provide accommodating options:

  • Complete Refund: Given when rescheduling isn’t possible
  • Postpone: Shift your booking to an alternative available date with no extra fee
  • Charter Credit: Issued a credit valid for one year starting from the initial charter date

Method of Weather Evaluation

We employ the following protocol for weather evaluations:

  • Analysis of wind speed and direction
  • Surf height and oceanic conditions
  • Visibility and forecast of precipitation
  • Advisories and warnings from the Coast Guard
  • Estimation of safety by the professional captain

Timing for Decisions: Decisions on weather-related cancellations are made at least 4 hours before the planned departure time.

Medical Emergency Refunds

Cases of Emergency

We comprehend that medical urgencies can develop unexpectedly. Special consideration might be given for scenarios such as:

  • Sudden medical conditions or injuries that call for hospitalization
  • Fatality within the immediate family
  • Unscheduled military enlistment or urgent recall
  • Summon to jury duty or a court order
  • Catastrophic events that impede travel

Proof Required

To request an emergency refund, present us with the following:

  • Medical certificate or hospital records
  • Death notice (if appropriate)
  • Verified military commands
  • Notice of jury service or court summons
  • Emergency declarations or travel advisories

Processing: Emergency refund claims are attended to within 3-5 business days once proper documentation has been received.

Operational Cancellations

Mechanical Failures

Should the vessel you’re scheduled on experience mechanical issues that remain unresolved:

  • Replacement Vessel: We'll attempt to arrange an equivalent replacement
  • Whole Refund: Granted when no adequate replacement is available
  • Partial Refund: Applicable if the replacement vessel has dissimilar pricing
  • Compensation: Additional recompense might be proposed for the inconvenience

Lack of Available Crew

In unusual instances where an accredited crew is not available:

  • A substitute crew will be sought if feasible
  • A complete refund is administered if the charter can’t proceed
  • Rescheduling at no extra charge

Refund Administration

Means of Reimbursement

Refunds are rerouted back to the initial payment method employed at the time of booking:

  • Credit Cards: Processed within 5-7 business days
  • Bank Transfers: Take 7-10 business days
  • Cash/Cheque: Usually completed within 3-5 business days

Fee Structures

Credit Card Charges

A €50 fee is charged for cancellations made more than 72 hours before the charter

Bank Transfer Charges

There is a €25 fee for all bank transfer reimbursements

Overseas Processing

Additional costs might apply for refunds across international borders

Charter Credits

Situations for Credit Issuance

Credits for charters might be provided as an alternative to a refund under certain conditions:

  • Last-minute cancellations (with less than 24-hour notice)
  • Cancellations due to weather conditions
  • Voluntary requests for rescheduling
  • Disruptions in operations

Conditions for Credits

  • Validity: Good for 12 months from the date of issue
  • Transferability: Not transferable to others
  • Amount: Reflects the complete value of the charter without deduction for fees
  • Use: Applicable towards any future charter that is accessible
  • Expiry: No renewals past the 12-month threshold

Partial Service Reimbursements

Disruptions in Service

If your chartered service is disrupted or cut short due to reasons within our control:

  • A refund proportional to the unused segment of the service
  • Credit for a future service of equivalent value
  • Gratis services or upgrades might be provided

Interruptions Attributable to Guests

If a service is prematurely concluded owing to the misconduct of a guest or violations of safety protocols:

  • No refund for the remaining unused period
  • Full payment is still required
  • Additional fees may be levied

Addressing Disagreements

Should you find yourself in disagreement with a refund judgement, you have the option to:

  • Request an examination by our leadership
  • Submit additional evidence or documentation
  • Search for an arrangement through consumer advocacy bodies
  • Explore legal channels as per the governing laws

How to File for a Refund

Step 1: Reach Out to Us

To initiate a refund, reach out via:

Step 2: Submission of Details

Your refund application should comprise the following details:

  • The number verifying your booking
  • Date and hour of the charter
  • Explanation for the cancellation
  • Any supporting evidence (if applicable)
  • Your preferred means of getting the refund

Step 3: Evaluation and Execution

Once we acknowledge your application within a day's time, we’ll contrast it against our policy, offer a conclusion within 2 days, and if affirmed, execute your refund within the aforementioned durations.

Essential Considerations

  • All applications for refunds should be presented in writing
  • Refunds are administered in € irrespective of the currency used for the original payment
  • We highly endorse obtaining travel insurance
  • This policy may be amended given a 30-day notification period
  • Refunds are liable to relevant taxes and regulations

Contact Details

If you need clarification on refunds or would like to put forward a refund application:

Refunds Department
BridgePointCrest Marine Services Ltd.
Port de Fontvieille
Monaco 98000
Monaco

Phone: +377 93 30 00 00
Email: [email protected]
Hours: Monday–Friday, 9:00 AM – 5:00 PM

Last Updated: July 17, 2025

This refund guideline is drafted to be equitable and lucid. We urge you to scrutinize these terms before arranging a booking and feel free to reach out with any questions you might have.